To enable the debug function please follow the steps below:
• In MetaTrader drag the Autochartist EA onto the chart THEN right-click on the chart
• Click on the "Inputs" tab of the Expert - Autochartist window
• Change the value of "Debug Level" to 2
• Click "Ok"
This will produce debug lines in the "Experts Tab" (at bottom of the screen/window). After two minutes or so:
• Right-click on Data in the Experts Tab
• Select "Open"
This will open a folder with the debug logs in it.
Attach these to an email and send it to Broker Support.
You can set the debug level back to 0 afterwards to stop the logging.